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Privacy Policy

Effective Date: October 4, 2025
Company: Poptronic VR
Location: Ontario, Canada

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At Poptronic VR, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you rent our virtual reality (VR) equipment, use our website, or interact with our services.

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By using our services, you agree to the collection and use of information in accordance with this policy.

 

1. What Information We Collect

We collect personal information to provide you with the best rental experience. This may include:

A. Personal Identifiers

  • Full name

  • Date of birth (for age verification)

  • Billing and shipping address

  • Email address

  • Phone number

  • Government-issued ID (for verification purposes)

B. Payment Information

  • Credit or debit card details (processed securely through third-party payment processors)

  • Transaction history

C. Rental & Usage Details

  • Rental order history

  • Delivery or pickup instructions

  • Support inquiries and communication

D. Technical Information

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Pages visited

  • Date/time of access

  • Device type and operating system

 

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and deliver your rental order

  • To verify your identity and eligibility

  • To communicate order updates or respond to inquiries

  • To process payments and security deposits

  • To improve our services and website

  • To comply with legal obligations (e.g., fraud prevention)

We will never sell your personal information to third parties.

 

3. Sharing of Information

We may share your information with trusted third parties only when necessary:

  • Payment processors to handle transactions securely

  • Shipping providers for delivery and pickup logistics

  • Customer support platforms to help resolve service issues

  • Legal authorities if required by law, court order, or fraud investigation

All third-party service providers are required to comply with privacy and data protection laws.

 

4. Security of Your Data

We implement industry-standard security measures to protect your personal information, including:

  • SSL encryption on our website

  • Secure payment processing via PCI-compliant providers

  • Restricted access to customer data within our team

While we take strong precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute data security, but we continuously monitor and update our systems to reduce risks.

 

5. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill rental orders

  • Satisfy legal, tax, or regulatory requirements

  • Resolve disputes or enforce our Terms of Service

After this period, your data is securely deleted or anonymized.

 

6. Your Rights (Under PIPEDA)

As a Canadian resident, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or outdated information

  • Withdraw consent (subject to legal and contractual restrictions)

  • File a complaint with the Office of the Privacy Commissioner of Canada

To request access or changes to your data, contact us at: hello@poptronic.ca

 

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve user experience and analyze performance. You may disable cookies in your browser settings, but this may affect functionality.

 

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. Continued use of our services means you accept the updated terms.

 

10. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please reach out to us:

Poptronic VR
📧 Email: hello@poptronic.ca
📍 Address: Ontario, Canada
🌐 Website: www.poptronic.ca

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