How it works

Tech Rentals

Here you will find guidance for the entire rental process and how it works with Poptronic! Please let us know if you have any questions by emailing us at hello@poptronic.ca. 

Why rent?

Get the newest tech
Try something out and return it easily, so you can upgrade to the newest tech. 

You can extend your rental period
Pay for your rental period and extend anytime.

 

Get more with us

New smartphone or game console? You don’t have to choose. With Poptronic you can rent all the tech you ever wanted for a fraction of the purchase price.

Where can I rent?

You can rent tech from across Canada, with Poptronic.

If you are located in Cornwall, Ontario – you can visit our storefront at 167 Pitt Street. 
How does renting work?
Select your desired product at www.poptronic.ca and simply order it online for rent.  Here’s how it works: 1. Choose your rental period, with a week being the minimum amount of time you can book for. 2. Place your product in the Poptronic rental cart, create a customer account and pay for your rental. 3. Your device will be delivered to your home. The rental period only begins when you’ve received your device. 4. Before your minimum term has expired, you can continue to rent your device or end the rental by returning it free of charge with the packaging and shipping labels we have provided in the original packaging.
Are programs already installed on my computer?
When you rent a computer or laptop from Poptronic, it arrives to you as if you just bought it new. Software that is subject to costs and licensing, such as Microsoft Office or Photoshop, isn’t preinstalled and must be purchased if necessary. Most software comes with a trial period, so we encourage you to take advantage of those programs.
What condition are the products in?
Poptronic rents new and as good as new products. Before products are rented out again, they go through a detailed quality check and multi-stage processing, so that each device rented from Poptronic arrives in flawless condition. If your device isn’t as expected, our customer service is happy to help. 
What should I do if I receive a damaged product?

Payment is required before or at delivery.

​We accept cash, check, Visa, Mastercard, and Discover. We can also accept payments through PayPal.
What happens if my product is lost or stolen?
In case of damage, Poptronic covers 90% of the repair costs. However, we are not responsible for theft, loss or intentional damage. If your product is lost or stolen, please contact us immediately. We do not yet offer any additional insurance for these cases.
Preparing your return
Before you send your rented tech back to Poptronic, you must remove all personal data and the activation lock. Otherwise, we can’t access the device and will have to charge you.This is how to do it:1. If you paired your iPhone with an Apple Watch, unpair the Apple Watch first.  2. Back up your device if you have important data stored on it. 3. Sign out of iCloud and “iTunes & App Store”: * If you’re using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off. * If you’re using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out. 4. Go back to Settings and tap General > Reset > Erase All Content and Settings. If you turned on Find My, you might need to enter your Apple ID and password.  5. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device]. 6. In order to remove your old device from your list of trusted devices, open iCloud.com, and: * Go to Settings > [tap on your name]. * Select a device from the list. * Tap the X next to your device to remove it from the list. * If you’ve removed your iPhone or iPad correctly, Find My [device] and Activation Lock should be turned off. 
How are the devices cleaned after the rental?
All devices are thoroughly cleaned and disinfected with 70% isopropyl when they come back to us. Products that are worn close to the body, such as in-ear headphones and fitness trackers, are also treated with an ultrasonic cleaner.
How it works

Poptronic Studios

Here you will find guidance for the entire booking process for our Downtown Cornwall studio spaces! Please let us know if you have any questions by emailing us at hello@poptronic.ca. 

How can we book?

All tickets can be purchased online or in person. Purchasing online prior to visiting is preferred as it allows you to confirm a time slot to be open. Just simply select the amount of time you would like to book for, the date and time you would like to start your session!

Walk-ins are also welcome.

Do we need to arrive early?

Yes.

Please arrive 15 minutes before your booking.

If you arrive late, you may be denied the entire play time due to capacity limitations.

Do children require a chaperone?

Yes. Any child 6-12 years old must be accompanied by an adult who is 18+ years of age.

There are plenty of places to eat and shops nearby to enjoy while your little one is playing. We also encourage adults to forget the craziness of the real world and enjoy some virtual fun in our gaming or wellness studio (which you can book in the new year). 

I've never done VR should I be scared?

Please do not be scared, we are here to help you get acquainted to your VR space! Our staff has over 2 decades of educational technology experience and are here to make this a lot of fun for you and your guests.  

What do I wear?

VR is a very fun and active experience. Dress comfortably. No heels allowed, you will be asked to take them off.

I wear glasses, can I still wear them in the headset?

Just let us know if you need help to adjust your headset. There is no need to take off your glasses.

What is virtual reality?

Get ready for a life-changing adventure! VR is an immersive experience that teleports users into a 3D world. Fun for anyone at any age, virtual reality instantly activates your senses of sight, touch, and hearing to give you a complete interactive journey. The user’s actions guide every single movement within the experience, which is tracked through the latest cutting edge sensor technology. Whether you’re solving a puzzle, fighting zombies, competing in a race, or interacting with a piece of art, you’ll feel completely immersed.

How long is an experience?

We have different experiences for all to enjoy. However, our studios are rented in 60 minute time slots.

How many people can play at a time in the VR studio?

There is enough space for 2 people to play on their own headsets and space for up to 5 spectators. There are additional gaming consoles in the room to enjoy in-between each player.

Are there any restrictions on who can play?

Our games are suitable for most people.

  • People with glasses – yes
  • People in wheelchairs – yes
  • Pregnant women – yes
  • People with vertigo – yes
  • People with epilepsy – most games, but use discretion

If you have any questions about taking part, please contact us at booking@utopiavrarcade.com, and we’ll be happy to help you out.

Do you offer memberships?

Yes, you can get a monthly or yearly studio pass from our website. Let us know when you want to begin your membership and we will prepare your Poptronic membership kit with membership card you can use to access the space. 

What is your cancellation policy?

No refund will be provided in case of booking cancellation or no-show.

IMPORTANT:
The timer starts precisely at the time of your booking (ex. 4pm booking, timer starts at 4pm). We ask that you arrive 15 minutes before your booking time, this allows for us to take payments, explain the game and go over rules. This is especially important during COVID as we need more time between games for proper cleaning.

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Book the VR studio today (for up to 7 people)!

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